What's Next for Avaya?

Avaya may file for bankruptcy protection this month. What does this mean for its customers?

Core Businesses

Avaya, which sells telecommunications hardware and software to businesses, has three core businesses:


  • Unified Communications
  • Contact Center Solutions
  • Networking


The company has a top position in market share in both Unified Communications and Contact Center Solutions.

Spin Out

Avaya is considering potential offers for a portion of its business portfolio, possibly its contact center business. The proceeds from this spin out would be used to repay some of its debt. According to published reports, the company may seek bankruptcy protection.


Avaya has a large installed customer base which will undoubtedly be supported regardless of the outcome. The question is whether the company will continue to reinvest in new products and platforms to keep up with its competitors.

Wade Communications Consultants offers highly personalized professional services to midsize enterprises. We help companies select communications technology to precisely match their business needs. We can design and specify communications technology, so that you can buy from any vendor you choose. For details, visit: www.wadeconsultants.com/lower-purchase-costs