Avaya may file for bankruptcy protection this month. What does this mean for its customers?
Avaya, which sells telecommunications hardware and software to businesses, has three core businesses:
- Unified Communications
- Contact Center Solutions
The company has a top position in market share in both Unified Communications and Contact Center Solutions.
Avaya is considering potential offers for a portion of its business portfolio, possibly its contact center business. The proceeds from this spin out would be used to repay some of its debt. According to published reports, the company may seek bankruptcy protection.
Avaya has a large installed customer base which will undoubtedly be supported regardless of the outcome. The question is whether the company will continue to reinvest in new products and platforms to keep up with its competitors.
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